Greg Abbott, Attorney General, where are you?

Will Mr. Abbott please address the obvious deficiencies in the Attorney General's office?  Here are a few from experience with the Child Support division; there are surely more:

1. Most significantly, if my ex-spouse fails to complete her paperwork, or completes it incorrectly or omits data, the OAG holds me liable for any presumed non-compliance, threatens sanctions and legal action.  Even if I am able to provide proof that I am in compliance (such as copies of endorsed processed checks and bank statements), they will not accept that. However, what incentive does an estranged ex-spouse have to take any action (let alone timely action) to produce correct and proper documentation that demonstrates my compliance?  This is fundamentally broken and fails the common-sense test, let alone a presumption of innocence and burden of proof!
2. If I am paid bi-weekly, then the OAG divides my annual child support obligation by 12 to calculate my monthly obligation, but divides by 26 to calculate my withholding out of each paycheck. Thus, often I receive a warning notice that I am in arrears with a balance due, even though I have never missed a payment and it is auto-deducted. Their systems should be able to handle this case.
3. If my attorney has ever contacted the OAG, they refuse to speak to me, even though I am ultimately the customer.
4. In this day of technology and on-line banking, there is still not a simple on-line bill-payment option; every other payee I have in my life has a simple on-line payment option.  All of the available options for the OAG either require a check in the mail, their own broken paycheck deduction system (see note for #1 above), or dollar and process limitations.  The narrow list of allowed providers wreaks of cronyism -- there is no reason one should not be able to do direct-pay from a bank account, or electronic check, or on-line debit payment.

Respectfully,
A Proud and Engaged Texas Father